We answer every message as quickly as we can.
When you write in, include the email on your account and (if it helps) what you were doing when the issue appeared — it speeds everything up.
Use "Forgot password" on the sign-in screen — we email you a reset link. If the email doesn't arrive, check spam, then contact us at support@theimpossiblelifeapp.com.
Check that your browser or phone has microphone permission for the app, and try a quieter environment. You can always type instead — every conversation works in both voice and text.
In the app: Settings → Billing opens our payment processor (Stripe), where you can cancel anytime. Cancellation stops future charges and takes effect at the end of your current billing period.
You can delete your account yourself from Settings inside the app. Deletion removes your account data and cancels billing.
ATLAS provides AI-generated coaching and information — it can be wrong. Treat important health, money, or legal decisions as yours to verify with a qualified professional. If an answer seems off, tell us; it helps us improve.
Close and reopen the app (or refresh the page) — it checks for the latest version automatically whenever you return to it.
Guides for getting started and using every part of the app live in our Documentation.